Legal Information

Last updated: 25 September 2026

Privacy Policy

01Who we are

This privacy policy explains how 9 Designs uses personal information when you visit our website, contact us, book a call, become a client, work with us as a supplier or receive relevant business communications from us.

For data-protection purposes, 9 Designs is the controller of the personal information described in this policy. Our contact details are provided at the end of this page.

02Information we collect

Depending on how you interact with us, we may collect:

  • your name, job title, organisation and professional contact details;
  • information you provide through our contact form, Google appointment schedule, email, telephone, video call or WhatsApp;
  • project, proposal, contract, billing and payment information;
  • correspondence and records of our relationship with you;
  • publicly available business information used for relevant business development;
  • technical information such as your IP address, browser, device, referral source and activity on our website; and
  • your cookie and communication preferences.

Please do not send special-category personal data or another person's personal information unless it is necessary and you are authorised to do so.

03How and why we use information

We use personal information to respond to enquiries, arrange calls, prepare proposals, enter into and deliver contracts, manage projects, operate and improve our website, keep appropriate business records, protect our legal rights, meet legal obligations and communicate with relevant professional contacts.

Our legal bases may include:

  • steps before a contract and performance of a contract, including responding to a requested proposal and delivering client work;
  • legitimate interests, including operating and improving our business, keeping records, protecting our services and conducting proportionate business-to-business development;
  • legal obligations, including tax, accounting and regulatory requirements; and
  • consent, including non-essential cookies and optional marketing where consent is required.

Where we rely on legitimate interests, we consider whether the use is necessary, proportionate and reasonably expected, and balance it against the rights of the individual.

04Business development

We may use limited professional information to identify and contact organisations that may reasonably benefit from our services. This may include a person's name, role, organisation, professional email address and publicly available information about the organisation.

This information may come from company websites, public professional profiles, Companies House, referrals or reputable business-data providers. We use it on the basis of our legitimate interests in developing relevant business relationships where the communication is lawful and proportionate.

You can object to direct marketing at any time by using the unsubscribe option in an email or contacting us. We may retain a minimal suppression record so that we can respect that choice.

05Who receives information

We may share personal information only where reasonably necessary with trusted providers that help us operate our website and business. These may include Webflow; Google services such as Workspace, Calendar, Meet and Analytics; Microsoft Clarity; Cookiebot by Usercentrics; Monday.com; Zapier; and our email, cloud-storage, accounting, professional-advice and payment providers.

We may also disclose information where required by law, to establish or defend legal claims, during a business reorganisation, or where necessary to protect a person's vital interests. We do not permit service providers to use personal information for their own unrelated purposes.

06International transfers

Some providers may process information outside the United Kingdom, including in the United States. Where required, we use an applicable UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, the UK Extension to the EU-US Data Privacy Framework or another lawful safeguard. You may contact us for further information about safeguards relevant to your information.

07How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual and dispute-resolution requirements.

  • Enquiry and proposal records are periodically reviewed and deleted or anonymised when no longer needed.
  • Client, contract, financial and project records may be retained for the applicable legal and accounting period.
  • Business-development records are periodically reviewed, while suppression records may be kept for as long as necessary to honour an objection.
  • Cookie and analytics information follows the lifetimes and retention periods shown in the Cookiebot declaration below and in the relevant service settings.

We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

08Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

09Your rights

Depending on the law that applies, you may have rights to access, correct, erase or restrict the use of your information; object to processing; receive portable information; withdraw consent; and complain to a regulator.

You have an absolute right to object to the use of your personal information for direct marketing. Where processing depends on consent, withdrawing consent does not affect processing that took place before withdrawal.

To make a request, contact us using the details below. We may need to verify your identity. UK requests are normally answered within one month, although the law allows an extension in certain circumstances. You may complain to the UK Information Commissioner's Office at ico.org.uk.

10United States visitors

Residents of certain US states may have additional rights under applicable state privacy law, such as rights to know, access, correct or delete personal information and to opt out of certain uses. These rights apply only where the relevant law covers 9 Designs and the particular processing.

We do not sell personal information for money. Some US laws use broader definitions of “sale” or “sharing” in relation to advertising technology. Our current cookie categories and third-party services are described in the Cookiebot declaration below, and available opt-out choices can be managed through Cookie Settings.

Where a US privacy right applies, you or an authorised agent may contact us using the details below. We may request information needed to verify the request. We will not discriminate against you for exercising an applicable privacy right.

11Children and automated decisions

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children.

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects.

12Changes to this policy

We may update this page when our services, providers or legal obligations change. The date at the top shows when it was last updated. Material changes may also be communicated through the website or directly where appropriate.

Cookie Policy

01How consent is managed

We use Cookiebot by Usercentrics as our consent-management platform. When you first visit the website, Cookiebot asks whether you want to allow non-essential cookies and similar technologies. Necessary technologies may operate without consent where they are required to provide the website or a service you request.

Statistics, preferences and marketing technologies are used only according to the choices shown in the Cookiebot banner. You can accept, reject or choose individual categories. Your selection is stored so that the website can remember and demonstrate your preference.

02Cookie categories

  • Necessary: support core website functions, security and consent storage.
  • Preferences: remember choices that change how the website or an embedded service behaves.
  • Statistics: help us understand website use and performance. This may include Google Analytics and Microsoft Clarity where you have consented.
  • Marketing: may be used to measure campaigns or track visitors across services, but only where such technologies are present and you have consented.

Embedded services, including Google appointment scheduling, may use their own technologies when you choose to load or use them. The live declaration below identifies the technologies Cookiebot detected during its latest scan, including their providers, purposes and expiry periods.

03Change or withdraw consent

You can revisit your choices at any time. Withdrawing consent does not affect processing that occurred before withdrawal. Blocking some categories may affect optional website features, but necessary parts of the website should remain available.

04Current cookie declaration

The following list is generated and maintained by Cookiebot from its scan of this website.

Our Details

This website is operated by 9 Designs.

Our principal place of business is Unity Place, 200 Grafton Gate, Milton Keynes, MK9 1UP, United Kingdom.

You can contact us through the website contact form, by telephone using the number published on the website, or by email at kiki@9designs.co.

This page incorporates and substantially adapts material originally produced using templates from SEQ Legal. It should be reviewed by a qualified solicitor against the exact legal structure, services, systems and markets of 9 Designs before being relied upon as legal advice.

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